CANCELLATION & RESCHEDULING POLICY

At Korean Skin Theory, your appointments are very important to us. Each appointment is reserved specifically for you, and we understand that sometimes schedule adjustments are necessary. However, to maintain our commitment to providing exceptional service, we have a strict cancellation policy with no exceptions.

APPOINTMENT GUIDELINES:

Punctuality: Please arrive on time for your appointment. Arriving more than fifteen (15) minutes late will result in forfeiture of your appointment slot and deposit.

Deposit Requirement: A deposit of $100 is required to secure your appointment time. This deposit is non-refundable but can be retained for future appointments or refunded after your treatment. The deposit cannot be applied to treatment costs.

CANCELLATION POLICY:

72-Hour Notice: We require at least 72 hours' notice for any cancellations or rescheduling requests. Failure to do so will result in a 100% forfeiture of the deposit.

No Shows: Clients who fail to show up for their appointment will forfeit the entire deposit amount.

Rescheduling: You may reschedule your appointment up to two times, provided you give at least 72 hours' notice. If you cannot commit to the second rescheduled appointment, you will forfeit the deposit.

IMPORTANT NOTES:

Deposits are subject to a deduction for credit card surcharges if more than 12 months lapse between the date you scheduled your appointment and a refund request. Our policy ensures that we can fill appointments with clients on our waiting list, allowing us to serve everyone better.
 
CONFIRMATION TEXT:

As a courtesy, we will send you a text message to confirm your appointment. However, it remains your responsibility to remember your appointment details to avoid late arrivals, missed appointments, and cancellation fees.

By booking an appointment, you acknowledge and agree to Korean Skin Theory's cancellation policy. We appreciate your understanding and support in adhering to these guidelines, which help us provide the highest quality service to all our clients. Thank you for choosing Korean Skin Theory.